Guest Room Attendant

Primary Focus:

The Guest Room Attendant prepares and maintains guest rooms to Clevelander South Beach's cleanliness and presentation standards, ensuring every room is fresh, organized, and guest-ready. This role plays a direct part in the comfort and satisfaction of every guest's stay, bringing genuine care and attention to detail to every room serviced.

Areas of Responsibility:

• Cleans windows, doors, walls, closets, and fixtures in rooms and public areas, including hard-to-reach spaces, to maintain a clean and presentable facility.
• Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Cleans showers, tubs, toilets, sinks, mirrors, and surrounding surfaces to ensure sanitary guest and public restrooms.
• Makes beds and changes linens according to Clevelander's presentation standards.
• Replaces towels, soaps, and all room amenities to ensure adequate supply for arriving guests.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order, and immediately reports all room status and maintenance deficiencies to the supervisor on the floor for prompt repair and resolution.
• Maintains the cleanliness and organization of floor closets and storage rooms.
• Restocks housekeeping cart with linens, amenities, and supplies at the start and end of each shift.
• Follows proper chemical handling and storage procedures in accordance with safety guidelines.
• Reports and logs all lost and found items according to established procedures.
• Adheres to departmental standards on a safe work environment, including using floor signs in public and back-of-house areas, and ensuring needle disposal units and biohazard wash bags are used as required.
• Secures and maintains custody of equipment, keys, and supplies, always protecting and preserving hotel property.
• Prepares for any and all guest requests.
• Maintains and ensures compliance with all policies and procedures.
• Maintains regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Contributes positively to the team within the department.
• Participates in ongoing training.
• Assists with projects assigned by the manager.

Minimum Qualifications:

• Bilingual (English/Spanish) preferred.
• Six months of experience required.

Knowledge, Skills, and Abilities: 

• Ability to work under pressure in a fast-paced environment.
• Ability to be proactive and multitask.
• Ability to verbally communicate with others.
• Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior.
• Strong interpersonal, organizational, and time management skills.
• Ability to take directions from others and work for long periods of time.

Working Conditions:

• Work is not performed in an office environment and requires evening, holiday, and weekend hours.
• Requires extended periods of standing and walking, along with climbing, balancing, stooping, kneeling, crouching, and reaching to perform cleaning and inspection tasks.
• Must be able to exert up to 20 pounds of force occasionally and up to 10 pounds of force frequently to lift, carry, push, or pull cleaning equipment and supplies.
• Requires grasping, repetitive motion, and manual dexterity to operate cleaning equipment and complete tasks.
• Requires clear verbal communication and the ability to take and follow directions accurately.