Customer Service Representative - Back of House (Part-time)

Watermelon Swim – A Tampa Bay Best Place to Work

Are you passionate about creating an exceptional customer experience and helping operations run smoothly behind the scenes? Watermelon Swim is looking for a friendly, organized, and dependable Customer Service Representative (Back of House) to join our melon-tastic team!

While this role is not client-facing at the front desk, it plays a huge part in supporting our families, our team, and daily operations through phone, email, scheduling, and administrative support.

As a key member of Team Melon, you will:

• Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
• Support daily operations through administrative and behind-the-scenes coordination.
• Communicate with families professionally through phone and email.
• Collaborate with team members and management to ensure smooth, efficient operations.
• Help maintain accurate client records and support enrollment needs.

What We’re Looking For:

• Passionate, friendly, organized, and dependable individuals.
• Strong customer service and administrative experience.
• Excellent communication skills and a positive, solution-oriented attitude.
• Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Must be at least 18 years old.

Why Join Watermelon Swim?

• Consistent part-time schedule.
• Opportunities for professional development and growth.
• A positive, supportive, and fun work environment.
• Work for a recognized Tampa Bay Best Place to Work.
• Make an Impact: Help support our mission of growing a community of safer swimmers and increasing confidence in and around water!

This is not a remote position.

 Watermelon Swim participates in the eVerify program.

Equal Opportunity Employer