Bilingual Community Resource Advocate

Job Description

​Title: Community Resource Advocate

Department: Community Outreach and Advocacy Department 

Status: Hourly

Position Classification/Category: Non-Exempt 

Location: All 

Reports To: Community Outreach and Advocacy Manager

Summary of Position

As a CRA, you will serve as a trusted resource, helping individuals and families navigate healthcare programs, connect to community services, and overcome barriers to wellness. You will build meaningful relationships, provide education and enrollment assistance, and represent Kintegra Health at community events. Moreover, the CRA will provide patients and the public with assistance in meeting their healthcare needs through the following activities: Outreach/in reach, social health assessments, health insurance and safety net application assistance which include ACA Health Insurance Marketplace, Medicaid ePASS, Seniors’ Health Insurance Information Program (SHIIP), Medication Assistance Program and Sliding Scale enrollment. You will execute public education sessions, support and coordinate NHCW activities, participate in health center call to action campaigns, develop and strengthen relationships with stakeholders, adhere to all program guidelines, maintain SHIIP-STARS/CMS Navigator or CAC certification, and document accurately and timely across all platforms.

Minimum Qualifications

• Preferred experience in healthcare, community outreach, social services, or customer service.

• Strong communication, organizational, and problem-solving skills.

• Bilingual (English/Spanish) preferred.

• Commitment to serving others with compassion, professionalism, and respect.

Education: High School Diploma or GED certificate required.

Certification required following onboarding: Navigator or Certified Application Counselor, and SHIIP.

Key Responsibilities

• Maintain confidentiality.

• Connect patients and community members to healthcare and support services.

• Assist with applications and enrollment for programs such as Medicaid, ACA Marketplace plans, Sliding Fee Scale, Medication Assistance Programs, and SHIIP.

• Conduct social health assessments using motivational interviewing techniques.

• Provide health education, outreach, and community presentations.

• Build and maintain positive relationships with staff, community organizations and stakeholders.

• Participate in health fairs, outreach events, National Health Center Week activities, and advocacy initiatives.

• Document services and referrals accurately in required systems.

• Support quality improvement efforts and maintain compliance with program requirements.

• Collaborate with staff to maintain efficient workflow.

• Utilize all data systems to process referrals and expedite patient connection to appropriate services.

• Adhere to all state, federal, local, community partner program guidelines, policies and procedures.

• Participate in applicable Point in Time Count (PiT) sponsored by the Continuum of Care (CoC).

• Perform other duties and responsibilities as assigned to support departmental and organizational objectives.

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient.
2. Build not Blame – Focusing first on finding fault with the process rather than the person.
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
4. Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one’s own culture. 

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set.   In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. 

Our goals are:  

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels throughout our service area.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment, and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.