Customer Assistance Specialist
•Today
| Verified Pay check_circle | Provided by the employer$15 per hour |
|---|---|
| Hours | Full-time |
| Location | Martinsville, Virginia |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $0.95 per hour more than the average pay for similar jobs in your area.
$11
$15.00
$22.76
About this job
Job Description
Job Description
***Bonus Opportunities paid Biweekly***
***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available***
***Full time, Monday – Friday, Day shift**
Summary of Position
The Customer Assistance Specialist represents the ECSC and provides outstanding customer service to both internal and external customers by professionally answering calls for telephonic applications for public assistance programs and provides quality customer service to all callers. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.
- Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
- Accepts telephonic applications for public assistance programs
- Enters applications as a priority into the Rapid Data Entry (RDE) within the VACMS only
- Screens applicants to determine if existing case exists or application is pending
- Assists other Customer Service Representatives
- Uses multiple complex computer systems to research, validate, update, and maintain case information
- Provides information to callers, including rights and responsibilities
- Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
- Adheres to all safety and security procedures
- Practices timely and regular attendance
Education Requirements
High School Diploma or GED required. Bachelor degree in human services field preferred.
Skills Required
- One year minimum of data entry experience or other related fields
- Must be able to type 50 WPM minimum
- Customer service experience preferably in a call center environment
- Must be comfortable with heavy computer usage with the ability to multitask while using multiple computer screens, programs, and interfaces while on the telephone
- Ability to handle multiple processes and maintain courteous and professional manner during calls
- Ability to develop, interpret, and implement policies and procedures
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to excel in a fast-paced, deadline-oriented work environment
- Ability to work as a team member as well as independently
YoungWilliams is an equal opportunity employer.
Companies hiring customer service representatives
in Martinsville, VA
Nearby locations
Explore more customer service representative jobs
in Martinsville, VA
Nearby Job Titles
Radiologic Technologist Jobs Cargo Agent Jobs Fast Food Preparation Worker Jobs Truck Driver Jobs Retail Supervisor JobsNearby Locations
Martinsville, VA Jobs Eden, NC Jobs Mayodan, NC Jobs Ridgeway, VA Jobs Virginia JobsNearby Companies
U.S. Navy Jobs Dollar General Jobs DoorDash Jobs Care.com Jobs U.S. Customs and Border Protection JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1300393937 Posted: 2026-09-30 Job Title: Customer Assistance Specialist
Your Privacy Choices