Quality ISO Specialist

Position Summary

The Quality ISO Specialist is responsible for the administration, maintenance, compliance, and continual improvement of Reelcraft Industries' ISO 9001 Quality Management System (QMS). This position serves as the primary coordinator for quality system activities, ensuring that policies, procedures, records, audits, corrective actions, and compliance processes remain effective, current, and aligned with ISO requirements, customer expectations, and business objectives.

The role is responsible for maintaining the integrity and effectiveness of the Quality Management System through document control, audit coordination, corrective action management, compliance monitoring, and support of management review activities. Working closely with Quality, Engineering, Operations, Customer Service, Supply Chain, and Leadership, the Quality ISO Specialist ensures quality system processes are consistently applied and opportunities for improvement are identified and implemented.

In addition to Quality Management System responsibilities, the position supports quality data collection, analysis, reporting, KPI development, dashboard maintenance, and trend monitoring to provide meaningful information that supports data-driven decision making and continuous improvement. The role also assists with customer quality issues, root cause investigations, corrective action tracking, and general quality control activities as needed.

The Quality ISO Specialist plays a critical role in maintaining Reelcraft's ISO certification, strengthening compliance, preserving organizational knowledge, supporting quality performance objectives, and advancing a culture of disciplined process management and continuous improvement.

Essential Functions and Key Responsibilities

Quality Management System Administration

• Administer, maintain, and continuously improve Reelcraft's ISO 9001 Quality Management System.
• Serve as the primary coordinator and subject matter resource for quality system requirements, procedures, records, and compliance activities.
• Monitor QMS effectiveness and recommend improvements that enhance compliance, efficiency, and operational performance.
• Coordinate Management Review inputs, quality objectives, quality reporting, and system performance evaluations.
• Ensure ongoing compliance with ISO standards, customer requirements, and company policies.

Document Control and Compliance

• Manage document control processes including creation, revision, approval, distribution, retention, and archival of controlled documents and records.
• Maintain quality procedures, work instructions, forms, process maps, standards, and records.
• Ensure all controlled documentation remains current, accurate, accessible, and compliant.
• Support departments in understanding and maintaining compliance with documented quality system requirements.

Audit Coordination and Compliance Activities

• Plan, coordinate, and support internal audits, customer audits, and third-party certification audits.
• Develop audit schedules and assist in preparation, execution, reporting, and follow-up activities.
• Track audit findings, observations, nonconformities, and corrective actions through closure.
• Support ISO registration audits and surveillance audits.
• Monitor organizational compliance to established quality system requirements.

Corrective Action and Continuous Improvement

• Manage corrective action requests and corrective/preventive action activities resulting from audits, customer complaints, supplier concerns, internal findings, and operational issues.
• Facilitate structured root cause investigations using appropriate quality methodologies and problem-solving tools.
• Verify implementation and effectiveness of corrective actions.
• Participate in and support cross-functional continuous improvement initiatives.

Quality Analytics, KPI Reporting, and Data Management

• Collect, organize, analyze, and report quality performance data.
• Develop and maintain KPI dashboards, scorecards, performance metrics, and trend reporting systems.
• Analyze customer complaints, audit findings, nonconformances, corrective actions, PPM, COPQ, scrap, and other quality metrics.
• Identify trends, recurring issues, and opportunities for improvement.
• Support Management Review reporting and quality performance presentations.
• Utilize advanced Excel tools and reporting techniques to automate and improve quality reporting processes.

Quality Support Activities

• Support customer quality concerns, root cause investigations, and corrective action responses.
• Assist with nonconformance management and general quality control activities.
• Partner with Engineering, Operations, Customer Service, and Supply Chain to resolve quality-related issues.
• Support supplier quality initiatives and quality improvement projects.
• Participate in special projects and departmental initiatives as assigned.

Required Qualifications

Education

• Associate degree in Quality, Engineering Technology, Manufacturing Technology, Business, Industrial Technology, or related field required.
• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, Business, or related discipline preferred.

Experience

• Minimum 3 years of experience supporting, administering, or maintaining an ISO 9001 Quality Management System in a manufacturing environment.
• Minimum 2 years of experience coordinating document control, audit activities, corrective actions, or quality system compliance initiatives.
• Demonstrated experience participating in internal audits, customer audits, or third-party certification audits.
• Experience generating and analyzing quality metrics, KPI reports, dashboards, and trend analyses.
• Experience supporting root cause investigations and corrective action implementation.

Technical Knowledge

• Working knowledge of ISO 9001 requirements and Quality Management System principles.
• Understanding of document control systems, corrective action processes, auditing methodologies, and compliance requirements.
• Knowledge of quality tools and methodologies including:
  • Root Cause Analysis
  • 5 Why
  • Fishbone Diagrams
  • Pareto Analysis
  • Statistical Process Control (SPC)
  • Corrective and Preventive Action Systems (CAPA)

Computer Skills

• Advanced Microsoft Excel proficiency required, including:
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data analysis
  • Dashboard creation
  • Conditional formatting
  • Trend analysis
  • Chart development
• Proficiency with Microsoft Office Suite including Word, PowerPoint, Teams, and Outlook.
• Experience utilizing ERP, quality, or document management systems preferred.

Preferred Qualifications

• ASQ Certified Quality Improvement Associate (CQIA)
• ASQ Certified Quality Technician (CQT)
• ASQ Certified Quality Auditor (CQA)
• ASQ Certified Quality Engineer (CQE)
• ISO 9001 Internal Auditor Certification
• ISO 9001 Lead Auditor Certification
• Experience supporting manufacturing quality systems within an industrial manufacturing environment.
• Experience developing automated dashboards, scorecards, and reporting systems.
• Experience leading quality system improvement projects.

Competencies and Behavioral Expectations

Technical Competencies

• Quality Management Systems Administration
• ISO 9001 Knowledge and Compliance
• Internal Auditing
• Corrective Action Management
• Data Analytics and Reporting
• Quality Performance Metrics
• Statistical Analysis
• Continuous Improvement

Professional Competencies

• Analytical Thinking
• Organizational Effectiveness
• Attention to Detail
• Problem Solving
• Communication Skills
• Teamwork and Collaboration
• Initiative
• Adaptability
• Accountability
• Customer Focus

Success Measures (First 12 Months)

The Quality ISO Specialist will be considered successful when they:

• Maintain ISO certification with no major audit findings attributable to QMS administration.
• Maintain document control accuracy and timeliness for all controlled quality system documents.
• Ensure corrective actions are tracked and closed within established target dates.
• Deliver monthly quality KPI dashboards and management reporting with high accuracy and consistency.
• Support completion of internal audit schedules and external audit requirements.
• Identify and implement improvements that strengthen QMS effectiveness, compliance, and operational performance.
• Improve visibility of quality performance through meaningful data analysis, reporting, and trend monitoring.