Assistant General Manager - Upscale and Fast Casual Restaurant

Assistant General Manager — Fine Dining

Job Type: Full-time

An upscale, full-service restaurant is seeking an Assistant General Manager with strong operational knowledge, a passion for developing people, and a commitment to exceptional hospitality.

Position Summary

The Assistant General Manager supports the General Manager in overseeing restaurant operations, team leadership, and the fine-dining guest experience. This role drives service excellence, develops and coaches the front-of-house team, manages daily operations, and serves as the leader on duty in the General Manager’s absence.

Key Responsibilities

Operations & Service

• Lead daily front-of-house operations to deliver a consistent, elevated guest experience.
• Serve as Manager on Duty during assigned shifts, taking accountability for service, staff, and guest satisfaction.
• Maintain an active presence on the floor, support the team, and resolve guest concerns in real time.
• Uphold service standards, steps of service, and restaurant expectations during every shift.
• Conduct pre-shift meetings covering menu updates, reservations, special events, and team priorities.
• Maintain the cleanliness, organization, and presentation of all guest-facing areas.

Team Leadership & Development

• Assist with recruiting, interviewing, hiring, and onboarding front-of-house employees.
• Train, coach, and develop hourly staff to meet and exceed service and performance standards.
• Conduct performance conversations, provide ongoing feedback, and support disciplinary processes with HR and the General Manager.
• Build a positive, inclusive team culture aligned with company values.
• Create and manage weekly front-of-house schedules to meet labor targets and business needs.

Financial & Administrative

• Assist with labor cost management, scheduling efficiency, and daily sales reporting.
• Oversee cash handling, POS accuracy, and end-of-day reconciliation.
• Monitor inventory, assist with ordering, and support cost control initiatives.
• Review and respond to guest feedback on Yelp, Google, and OpenTable in coordination with the General Manager.
• Ensure compliance with applicable labor laws, health codes, and liquor licensing requirements.

Qualifications

• 3–5 years of progressive restaurant management experience, including at least 2 years in an upscale or fine-dining environment.
• Proven ability to lead, motivate, and develop a high-performing service team.
• Strong knowledge of fine-dining service standards, beverage programs, and guest experience expectations.
• Experience with scheduling, labor management, and basic financial reporting.
• Proficiency with POS systems and reservation platforms.
• Availability to work evenings, weekends, and holidays.
• Bilingual English/Spanish skills are a plus.

Physical Requirements

• Ability to stand and walk for up to 10 hours per shift, lift up to 50 pounds, and work in a fast-paced environment.

Tools & Technology

• Microsoft Office and Microsoft Outlook or similar software.
• Compete or similar inventory management software.
• Aloha, Toast, or similar point-of-sale systems.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.