MGH Danvers PSR/Scheduler

Clinic hiring for both schedulers and front desk representatives
Type: temp to potential hire
Schedule: Monday through Friday 8:30am-5pm

Performs all duties relating to the Call Center and front desk, to include:  

• Answer and triage all incoming calls
• Take accurate and detailed messages
• Use professional and courteous customer service techniques.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Perform as a resource to other team members in all revenue enhancement activities as needed, including but not limited to registration verification, co-payment collection, schedule and cancel appointments.     
• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
• Provides basic information and instructions to patients regarding the practice.  Ensures timeliness of patient flow to departmental areas.
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Works on special projects as directed.

Qualifications: 

• High school diploma/GED
• Minimum 1 year of secretarial experience in a medical or healthcare related setting
• Epic knowledge preferred