Inbound Call Center Representative

Job Title: Customer Service Representative

Location: Austin, TX 78727 (Onsite)

Duration: Contract - 10 months with possible extension

Pay Range: $18/HR - $20/HR

Job Description

• We are seeking a Customer Service Representative to join our dynamic team.
• The ideal candidate will have strong experience in high-volume inbound contact center support and a proven ability to deliver accurate, unbiased assistance to Medicaid providers and clients while meeting performance metrics.

Responsibilities:

• Respond to high-volume inbound calls regarding Medicaid eligibility, medical claims status, and program inquiries in a prompt, courteous, and concise manner.
• Provide unbiased assistance and support problem resolution, escalating or transferring to other Call Center units as needed.
• Document all customer interactions in clear and concise online logs.
• Meet or exceed individual performance, quality, and attendance standards set by management.

Required Skills & Qualifications:

• Six months of high-volume inbound contact center experience within the last 12 months.
• Ability to work any 8-hour shift between 7:00 a.m. and 7:00 p.m., with no schedule changes during the first 90 days.
• Clear verbal and written communication with strong documentation skills.
• Consistent attendance and adherence to performance metrics.

Preferred Skills:

• Microsoft Office experience.
• Effective at multi-tasking.

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