Customer Service Representative

Customer Service Center Associate

Responsible for providing professional customer service, resolving account and billing issues, processing payments, and coordinating service requests. The role requires strong communication, computer, problem-solving, and organizational skills.

• Pay: $22.00 per hour - $23.00 per hour
• Schedule: Monday – Friday 
• Typical start time will range from 7AM-9AM
• The team is on a 3-week rotating schedule
• Onsite
• Flexibility with schedule.
• Full shift
• Dress code: Business Casual
• Location: Near La Verne, CA

Key Responsibilities:

• Respond to customer inquiries and service requests by phone and other communication channels.

• Access and update customer accounts, research discrepancies, and resolve complaints.

• Assist customers with online accounts, payment portals, and technical issues.

• Process payments, applications, renewals, and related customer programs.

• Analyze and update meter reading information and assist with related software and devices.

• Dispatch service calls and coordinate with field personnel.

• Monitor service orders, performance metrics, and work management systems.

• Communicate emergencies and service issues to appropriate departments.

• Support and mentor team members and assist with quality assurance and escalated customer calls.

• Perform other duties as assigned.
   

Qualifications:

• High school diploma or equivalent.

• 2+ years of relevant experience or 5 years of professional customer service experience.

• Strong computer skills, including Microsoft Office.

• Excellent verbal and written communication skills.

• Strong problem-solving, multitasking, and organizational abilities.

• Ability to read and understand procedures, regulations, and billing information.

• Basic math skills and ability to reconcile account information.

• Bilingual skills may be required.

• Ability to work varied shifts and perform physical activities such as standing, walking, bending, lifting, reaching, and sitting for extended periods.

Ideal Candidate:

• Customer service oriented and professional.

• Dependable, accountable, and trustworthy.

• Analytical and detail oriented.

• Team player with strong relationship-building skills.

• Self-motivated with excellent time management and organizational skills.

Benefits:
Medical, dental, and vision insurance, paid vacation and sick time, paid holidays, 401(k), profit-sharing retirement plan, life and disability insurance, HSA, and FSA options.

About Kimco/MediQuest/Advantex

"Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time".  We have won  Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition!  We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms.
 

PandoLogic. Keywords: Customer Service Representative, Location: San Dimas, CA - 91773 , PL: 604450589