Account Manager I - ArcBest

Job Description Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities * Develop sales strategies and a comprehensive understanding of customers' business models * Identify customer challenges; develop and implement solutions to create opportunities * Make sales calls and presentations to customers of all sizes * Manage business relationships and entertain customers * Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs * Conduct calls and face-to-face meetings with customers * Aggressively pursue customers using networking, social media, customer referrals, etc. * Obtain and develop new accounts utilizing Company techniques and methods * Maintain and grow expertise of ArcBest service offerings * Collaborate with customers, front-line management, and various ArcBest departments * Negotiate service requirements and prices; establish service packages * Create service solutions for customers' unique business problems, and initiate pricing * Assist in collection process and cargo claim prevention, as needed * Maintain accurate territory account information in ArcBest database * Complete monthly sales audit reports and expense reports, as company guidelines require * Complete itinerary and call report as required by Company guidelines and IRS regulations * Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share * Exhibit excellent customer service * Maintain a positive, customer-focused attitude in a highly intense environment * Interact with all employees and customers in a professional and courteous manner * Work in a team setting to accomplish goals * Other duties and projects, as assigned Requirements Education: * Bachelor's Degree, preferred * Relevant experience will be considered. Experience: * Transportation industry and related sales experience, preferred Computer Skills: * Proficient in Microsoft Office Suite. Certifications: * Current and legal driver's license to operate motor vehicle. Additional Requirements: * Knowledge of business solutions, competitors, and decision makers, preferred * Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred Competencies: * Account Management * ArcBest Systems & Solutions * Client Relationship Management * Embracing Challenge * Managing Multiple Priorities * Negotiating * Sales Proposals and Presentations * Selling Other Details Work Hours: * Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events. Travel Requirements: * Minimal (0%-25%) Compensation: * This is a salary position paid biweekly. * Variable compensation is included. About Us ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across approximately 240 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world. An Equal Opportunity Employer M/F/Vet/Disability