Commercial Collection Representative - Now Hiring

About Us Continental Commercial Group is a B2B commercial collection agency with an integrated law office, providing litigation-backed debt recovery services to businesses nationwide. As a founding member of the Commercial Collection Agencies of America (CCA of A), CCG is recognized for professionalism, results, and ethical recovery practices. We operate from our Glendale, CA headquarters. The Role We're looking for an experienced Commercial Collector to join our recovery team. This is a business-to-business collection role - you'll be working with company owners, controllers, and CFOs to resolve outstanding commercial debt, not consumer accounts. The ideal candidate is a skilled negotiator who can balance firm, professional persistence with strong customer relationships. What You'll Do Manage a portfolio of commercial (B2B) collection accounts from placement through resolution Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives Skip-trace and verify business and principal contact information, assets, and creditworthiness Negotiate settlements, payment plans, and structured resolutions within approved authority Review account histories, invoices, contracts, and supporting documentation to build effective collection strategies Document all account activity accurately and promptly in the agency's collection software/CRM Identify accounts requiring escalation and coordinate handoff to CCG's in-house legal team for litigation or judgment enforcement Maintain compliance with all applicable state and federal commercial collection laws and CCG's internal standards Meet or exceed individual recovery and productivity goals Communicate professionally with clients regarding account status and recovery progress What We're Looking For Minimum 3 years of commercial (B2B) collections experience - third-party agency experience strongly preferred Strong negotiation, persuasion, and problem-solving skills Excellent verbal and written communication Comfortable with high call volume and a fast-paced, target-driven environment Working knowledge of collection laws applicable to commercial debt Proficiency with collection/CRM software and general office systems Self-motivated, organized, and able to manage a large account portfolio independently Compensation & Benefits Salary, plus uncapped commission opportunity 401(k) retirement plan Medical insurance Dental insurance Vision insurance Paid vacation - up to three weeks How to Apply Interested candidates with the required commercial collections background should submit their resume by clicking the "Reply by Email" button.