Broadband Triage Engineer

Benefits:

• Onsite
• Competitive salary
• Opportunity for advancement

Broadband Triage Engineer
Location: Philadelphia, PA
Job Type: Contract / Long-Term Contract
Domain: Broadband | RDK | Wi-Fi/Mesh | DOCSIS | Fiber | LTE | Linux | AWS | DevOps

We are seeking a Broadband Triage Engineer to support software quality, field issue resolution, root-cause analysis, and operational efficiency across broadband devices and RDK-based platforms.

The ideal candidate will have strong hands-on experience with C/C++, Python, Linux, networking protocols, troubleshooting, packet capture analysis, AWS, and operational monitoring. Experience across broadband technologies such as Wi-Fi/Mesh, DOCSIS, Fiber, LTE, or similar access network technologies is highly relevant.

Key Responsibilities

• Ensure timely and high-quality software releases across diverse broadband devices by proactively monitoring metrics and alerting systems.
• Respond promptly to critical field issues and identify root causes.
• Develop and implement effective mitigation strategies for production and field issues.
• Troubleshoot end-to-end issues across broadband devices and RDK broadband components, including:
  • Wi-Fi / Mesh
  • DOCSIS
  • Fiber
  • LTE
  • Similar access network technologies
• Conduct source code reviews to identify root causes within individual components and the broader platform.
• Diagnose and resolve issues using Linux systems and networking protocols.
• Perform packet capture analysis during troubleshooting and root-cause investigations.
• Design and enhance operational tools to improve system performance and efficiency.
• Architect DevOps solutions supporting broadband operations.
• Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.
• Deliver insights from field-device data to support operational decision-making and improve efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify system issues.
• Perform global metric comparisons across different device models.

Required Qualifications

• Strong hands-on experience with C/C++.
• Strong Python experience.
• Strong Linux experience.
• Experience with networking protocols and troubleshooting.
• Experience with packet capture analysis.
• Experience with log management and analysis tools, including:
  • Elastic Stack / ELK
  • Splunk
  • Grafana
• Proven expertise in at least one scripting language such as Bash, Python, or Go.
• Experience with AWS services such as S3, Athena, and/or QuickSight.
• Experience with SQL and/or Amazon Athena.
• Experience with Jira or other defect tracking tools.
• Experience with Git and GitHub.
• Experience troubleshooting broadband or access-network technologies.

Leadership & Communication

• Experience serving in a Technical Lead or Senior Engineering role.
• Experience mentoring a small team of engineers.
• Ability to make sound technical decisions and communicate the rationale effectively to engineering stakeholders.

Preferred Background
Experience with one or more of the following broadband technologies is highly relevant:

• RDK Broadband
• Wi-Fi / EasyMesh
• DOCSIS
• Fiber
• LTE
• Access Network Technologies