Bilingual Customer Service Representative

Title: Customer Service Representative

Location: Austin, TX

Work Type: On-site

Handle inbound calls, emails, voicemails, and walk-in customers

Process payments and customer transactions

Maintain and update customer account records

Resolve customer issues by:

Provide product/service information

Meet productivity, quality, and schedule adherence standards

Support overall customer service center operations 

Strong communication skills (phone, written, verbal)

Excellent customer service & interpersonal skills

Ability to:

Strong attention to detail and organization

Good computer skills (Microsoft Office)

Empathy, patience, and active listening

High school diploma or GED required

1+ year customer service experience (required)

Call center experience (preferred)

Bilingual Spanish Required