Assistant Director of Resident Services

Assistant Director of Resident Services

At Schochet, we believe housing is the foundation for stability and connection. As we continue to grow the impact of our Resident Services program across our communities, we are seeking a compassionate, collaborative, and experienced Assistant Director of Resident Services to help strengthen our team and advance our mission of creating places that residents are proud to call home.

The Assistant Director of Resident Services plays a critical, hands-on role in delivering high-quality Resident Services across the Schochet portfolio. This position focuses on property-level execution, including fill-in coverage, case assistance, training, and day-to-day operational support of RSCs.

Key Responsibilities

·         Assist with complex resident cases, including tenancy stabilization, crisis response, and service coordination.

·         Provide coverage during RSC vacancies, leaves, and transitions.

·         Support RSCs with case management, intake, referrals, documentation, and problem-solving.

·         Train and mentor RSCs and model effective resident engagement and best practices.

·         Develop resident programs and support community-building efforts.

·         Support residents and Property Management during renovations, relocations, capital projects, and other operational changes.

·         Collaborate with community providers and Property Management to address resident needs.

·         Assist with HUD compliance, grants, data collection, and reporting.

·         Participate in special projects and provide departmental support as needed.

·         Regular travel is a requirement of this position.

Qualifications

·         Bachelor's degree in Social Work, Human Services, Public Health, or related field preferred.

·         5+ years of experience in affordable housing, social services, or public health.

·         Strong communication, organization, documentation, and problem-solving skills.

·         Experience in training or mentoring staff preferred.

·         Knowledge of HUD programs preferred.

·         Valid Drivers License and own transportation required.

Why Schochet?

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

Health • Dental • 401(k) • 3 weeks of vacation accrued • 12 paid holidays • 5 sick days • 3 personal days • Additional employee perks

Ready to Make a Difference?

Please submit your resume here.

For more information, contact Robin or visit Schochet.

Pre-employment background screening and drug testing are required. Schochet is an Equal Opportunity Employer.

Schochet is a full-service real estate development and management company who owns and/or manages more than 6,000 apartments and 125,000 square feet of commercial space throughout New England. Headquartered in Braintree, MA, the company employs close to 200 professionals and has developed, owned, and/or managed in excess of 7,000 apartments and 600,000 square feet of retail and commercial space throughout New England and on the West Coast since its formation by Jay R. Schochet in 1973.

A seamless, integrated real estate company that leverages the synergies derived from a high level of expertise in all of the key disciplines of real estate development, investing, and property management, Schochet delivers comprehensive services to its owned portfolio as well as a growing list of partners.

Schochet’s development and investment experience ranges from structuring complex affordable housing transactions to developing and managing market rate housing running the gamut from workforce to luxury apartments. Its property management team has deep expertise navigating government regulations, policies, and organizations at the federal, state, and local level, as well as revitalizing and modernizing physical environments, and enhancing the marketability, livability, and reputations of the communities under management.