Entry Level Help Desk Representative

Entry Level - Help Desk Representative - Seasonal $20/HR

Job Overview
Are you passionate about providing exceptional customer support and helping people solve their issues? We are seeking a friendly and patient Help Desk Representative to join our team. In this role, you will be the primary point of contact for guests seeking assistance with orders, returns, shipments, and billing questions. This position involves managing customer support tickets across multiple channels, including phone, chat, email, and SMS. If you thrive in a fast-paced environment and enjoy resolving concerns on the first contact, this is an excellent opportunity to make a positive impact while developing your customer service skills.

Responsibilities

• Assist guests by responding promptly via phone, chat, email, and SMS to their inquiries and concerns.
• Manage customer support tickets efficiently across various communication platforms.
• Provide guidance and support related to orders, shipping details, returns, and billing questions.
• Work through customer concerns with patience and professionalism, aiming to resolve issues on the first contact whenever possible.
• Maintain detailed records of customer interactions and support tickets.
• Collaborate with team members to improve support processes and enhance overall customer experience.
• Stay informed about product updates, policies, and procedures to provide accurate assistance.

Experience

• Prior experience in customer service or help desk support is preferred but not required; training will be provided.
• Strong communication skills with the ability to listen actively and convey information clearly.
• Ability to stay calm under pressure and handle multiple inquiries simultaneously.
• Comfortable working across multiple channels including phone, chat, email, and SMS.
• Problem-solving mindset with a focus on delivering excellent customer service.
• Basic computer proficiency and familiarity with ticket management systems are advantageous.

Schedule:
This is an on-site, full-time seasonal role in Knoxville, TN, running from October 2026 through early January 2027 (the assignment could wrap up earlier or run longer depending on how the season goes). Hours will shift based on business needs, so flexibility matters here.

What You'll Get:
$20.00 per hour, full-time seasonal hours, paid training to get you up to speed, a solid employee discount, and three holidays off, Thanksgiving Day, Christmas Eve, and Christmas Day. Strong performers may also be considered for future opportunities.

Join our team if you enjoy helping people and can keep your cool when things get busy. Your friendly attitude and dedication to resolving issues will make a difference in our customers' experiences.

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.