Customer Support N01

Job Title:         Customer Support N01

Client:           Medical Device Manufacturing Company

Location:         Bethlehem, PA 18105

Duration:         6 Months (possibility of extension)

Shift:          1st Shift 8 AM- 5PM (Mon-Fri)     

Job Description:

The Customer Service Representative serves as a key point of contact for both internal and external customers, ensuring a high level of customer satisfaction through accurate order processing, timely communication, and effective issue resolution. This position works closely with cross-functional teams to coordinate customer orders and requests from initiation through fulfillment.

Minimum Qualifications

• High School Diploma or GED equivalent required.

• Associate or bachelor’s degree is a plus.

Experience

• 3–5 years of experience in a business environment.

• Previous customer service, order management, or sales support experience preferred.

• Experience with ERP and CRM systems required.

• SAP ERP and Salesforce CRM experience strongly preferred.

Required Skills

• Excellent customer service and communication skills, both written and verbal.

• Strong ability to multitask, organize, prioritize, and manage multiple customer requests.

• Strong attention to detail and accuracy.

• Ability to work independently and effectively resolve customer issues.

• Strong knowledge of Microsoft Outlook and standard office applications.

• Ability to collaborate effectively with internal departments and maintain positive working relationships.

• Strong work ethic, professionalism, and a customer-focused approach.

Key Responsibilities

• Serve as a primary point of contact for customers regarding products, orders, requests, and related inquiries.

• Process Sales Orders and customer transactions with a high level of accuracy.

• Enter and maintain accurate customer and transaction information within the CRM system.

• Coordinate with Order Fulfillment, Planning, Manufacturing, Finance, and Shipping to support timely order delivery.

• Monitor and follow up on customer transactions to ensure requests are completed accurately and on time.

• Understand the complete order lifecycle and proactively address issues or delays.

• Provide professional support through incoming and outgoing customer calls.

• Maintain accurate records and customer information in applicable ERP and CRM systems.

• Meet established customer service and individual KPIs on a daily, weekly, and monthly basis.

• Investigate customer concerns and take appropriate action to resolve issues.

• Support special projects and additional administrative responsibilities as assigned.

Preferred Systems Experience

• SAP ERP – strongly preferred, particularly experience with order processing.

• Salesforce CRM – highly preferred.

• Microsoft Outlook and other Microsoft Office applications.

Work Arrangement

• 100% onsite during training.

• The position will transition to a hybrid work arrangement after successful completion of training.

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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.