eCommerce Order Management Specialist II

Key Responsibilities

• Identify, troubleshoot, and escalate order-related issues affecting fulfillment, payment processing, or customer experience.
• Oversee operational processes related to orders, returns, refunds, and payment exceptions to ensure accuracy and customer satisfaction.
• Support investigations into payment disputes, delivery claims, and account discrepancies in partnership with Logistics and Customer Service teams.
• Ensure operational issues are promptly identified, addressed, and appropriately escalated to maintain business continuity.
• Serve as a primary operational point of contact for Customer Service escalations and customer-related inquiries.
• Support timely resolution of customer-impacting issues and ensure clear communication during service disruptions or internal operational issues.
• Assist with customer recovery efforts through appropriate resolution tools, messaging, and remediation strategies.
• Partner with IT teams to resolve technical or integration issues affecting order management and ERP platforms.
• Document and maintain operational processes, guidelines, and best practices to improve consistency and efficiency.
• Identify recurring operational issues and trends and recommend process improvements to reduce friction and risk.
• Track and report key operational activities, issues, and performance metrics to support informed decision-to-making.
• Analyze case drivers and operational trends to provide insights that support process optimization.
• Collaborate effectively across functions in a fast-paced, high-volume environment.

Required Qualifications

• 3+ years of experience
• Bachelor's Degree
• English

Skills

• Order Management Systems
• ERP Platforms
• Third-Party Logistics Environments
• eCommerce Operations Management
• Order Management
• Payment Processing
• Customer Service Escalation Management
• Cross-functional Collaboration
• Operational Process Documentation
• Process Improvement
• Data Analysis and Reporting
• Analytical Problem Solving
• Customer Focus
• Adaptability

Schedule

Start date: 2026-10-05

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at prashant@compunnel.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.