Customer Service Representative - Collections

Collections Account Manager

• Contract to Hire
• Location: Newark, DE
• Schedule:
• • Monday-Friday, 8am-5pm
  • 2 nights/week, 12-9pm
  • Some Saturdays, 8am-12pm
• Compensation: $16/hour + bonus potential

Responsibilities:

• Effectively communicate with clients and collectors on debt accounts
• Arrange suitable payment plans once contact with debtor has been made and follow up on payments
• Manage all accounts until paid, settled, cured from delinquency or deemed uncollectible by management
• Maintain accurate records and documentation of account activity
• Achieve departmental goals through ongoing efforts to contact clients and collect on accounts
• Perform all phases of skip tracing work
• Adhere to and abide by regulations

Qualifications:

• Experience in customer service, telemarketing, or collections; agency or bank recovery preferred
• Ability to work well independently and under pressure to meet/exceed company deadlines
• Goal-oriented with strong written/oral communication and organizational skills
• Punctual and reliable; Must be available for entire training program
• Knowledge of FDCPA or credit bureau reports, a plus

We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.