Deposit Support Representative

The Deposit Support Representative I supports the day-to-day servicing and maintenance of deposit accounts, including checking, savings, and certificates of deposit. This role is responsible for account maintenance, exception processing, customer research, document management, and operational support. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced banking operations environment. 

Required Qualifications

• High school diploma or GED
• Minimum of 1 year of banking, deposit operations, customer service, or related experience
• Strong data entry and administrative skills
• Proficiency with Microsoft Office applications, including Excel
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Strong verbal and written communication skills
• Ability to maintain confidentiality of customer information
• Ability to work effectively in a deadline-driven environment

Preferred Qualifications

• Deposit operations experience
• Experience supporting checking, savings, and CD accounts
• Knowledge of NSF processing, stop payments, dormant accounts, and non-post items
• Experience researching account discrepancies and resolving exceptions
• Familiarity with banking core systems
• Experience scanning, indexing, and maintaining electronic records
• Understanding of banking compliance and fraud prevention practices