Upgrades Advisor Position for Passionate German Automotive Enthusiast

We specialize in upgrading, servicing, detailing, storing and track supporting German (Audi, BMW, Mercedes, Porsche and VW) vehicles and offer a rare opportunity to work in an industry where passion and devotion for automobiles can be part of your everyday career. We have been in business since 1975 and have three locations. We are seeking a highly motivated candidate that can blend a desire to succeed with a willingness to take care of our customers to join our Lake Norman team. 

This position requires an automotive background, knowledge of the performance & replacement parts marketplace and at least three years experience in a Performance or Repair shop. Our advisors handle walk-in customers but the many of the conversations are had via email and over the phone. Our ideal candidate for the position must have excellent verbal and written communication skills with a proven ability work in a fast paced team environment. 

Main Objective 
Our upgrades advisor role focuses on the performance side of vehicles. Our job is to listen to what the client wants to achieve with their vehicle and pair their desires with the most suitable upgrades working within budget and time parameters. These upgrades may include, but are not limited to; 

+ ECU Reprogramming & Bolt-On Engine Upgrades: Turbo Kits, Superchargers, Air Intakes, Intercoolers, Throttle Bodies, etc 
+ Tuned Suspension Upgrades: Coil-Overs, Lowering Springs, Control Arms, Bushings, etc 
+ Brake Kits: 1-Pc & 2-Pc Rotors, Brake Pads, Multi Piston Caliper Upgrades, etc.  
+ Sport Exhaust Upgrades: Headers, Cat-back Exhausts, Turbo-Back Exhausts,  
+ TrackDay Packages: Harness Bars, Custom Camber Kits, Dive Planes, etc 
+ Wheel & Tire Packages; Forged, Cast, 3-Piece, Monoblock, etc.  
+ Vehicle Color-Changing Wraps, Trim wrapping 
+Aerodynamic Upgrades: Front Lip Spoilers, Side Skirts, Rear Wings, Roof Spoilers, etc.  

Our clients call in requesting information on upgrading their vehicles, and we provide accurate estimates with the cost of the parts and installation and handle the logistics from the start to completion of the project. Our advisors facilitate the project and work together with the our team of technicians, the manufacturer reps and store manager to deliver a turn key package. 

Workflow 
Our advisors are in charge of ordering the parts needed to complete the job. The advisor creates the purchase order and corresponds with the vendor or places the order through an e-commerce style online account. We do have a parts specialist that then handles the checking in and staging of the parts for the advisor but the advisor must be very thorough and good at multi-tasking to make sure that parts arrive in a timely manner. 

Our main forms of communication are via email and phone as well as text messaging through the shop management program. Each advisor has a direct extension which can be forwarded to the advisors cell phone. This is done with an app that allows the call to be placed on hold and transferred as through a normal business phone. Ultimately, this provides the advisor ultimate connectivity to our clients while allowing them to switch of during personal time. 

Compensation & Hours 
The pay for this position is commission-based with no cap and can vary greatly depending on skill and effort. We have set the range based on the success of current and previous advisors. We offer an hourly wage that is structured as a recoverable draw. The minimum pay is $53,500 based on our working hours of 8:30am to 6:30pm. The commission structure is based on overall gross sales, parts profit and labor sales. However, we strongly monitor the sales to ensure that our advisor focus on the clients needs and not the commission margin of the sale. Most advisors average between $75,000-$85,000 per year with some excelling to earn over $100k per year.  

We are open Monday - Friday from 8am to 5pm. We ask that the advisers are here each weekday by 7:30am to be ready to go by the time the phones turn on at 9am. Most successful advisors arrive 30-60 minutes early and leave 30-60 minutes after we close to wrap up the day and prepare for the next. Advisors working those hours are able to exceed a 6-figure income. 

We strongly encourage advisor to participate in weekend events such as car shows and track days as well as weeknight gatherings and automotive networking events. The most successful advisors are active in the community and get involved in relationship building. An advisor has an opportunity to attend these events with our company vehicles and sometimes the vehicles of the company's clients. 

Training Period. This position takes a minimum of one year to become proficient. In this time, you will work closely with our store manager to learn the products, process and customer base. The store manager begins your training by you assisting them with their sales until they are comfortable turning leads over to handle on your own.   
 
Training Job Duties:  
Lead comes in via email. Setup customer information. Get with Store manager on recommendations. Add recs to the work order. Call vendor to check stock. Present the cost/retail/availability to the store manager to call the customer to close the deal.  Once the deal is closed, collect payment. Create POs. Check in vehicles. Go over MPI with tech. Present to Store Manager. Once store manager is comfortable that the advisor understands pricing to customer, and logistics, advisor will be able to write orders in their names.  
 

Job Duties 
+ Answer incoming phone calls and emails in a timely manner with courteous and informative responses. 
+ Interact with walk-in customers. 
+ Create estimates and Process Orders into our Web-Based Shop Management Software. 
+ Create, update and maintain appointment schedules for installations. 
+ Work closely with technicians to provide updates and find solutions to vehicle needs. 
+ Provide daily updates to customers with vehicles onsite. 
+ Maintain contact with vendors for related orders. 
+ Follow-up on open estimates. 

Requirements 
+ In-Depth knowledge of German automobiles. 
+ Passionate desire to help clients achieve their desired upgrades. 
+ Excellent oral and written communication skills. 
+ Comfortable with modern computer processes. 
+ Professional phone etiquette. 
+ Ability to function independently and multi-task. 
+ Organization and diligence in following-up with all tasks are extremely important to success. 
+ Professional appearance and positive attitude are a must. 
+ A humble demeanor with the ability to listen to customer. 
+ An understanding that it is more important to listen to what the customer wants than to know everything about anything. 
+ Problem solving skills with the ability to give an honest answer or creative solution. 
+ CUSTOMER SERVICE. Must be willing to take care of customers. 

A clean driver record and background check is also mandatory. 

Benefits 
+ Paid Holidays 
+ Paid Time Off 
+ Health Insurance 
+ Health Savings Account 
+ Short Term Disability 
+ Life Insurance 
+ Dental & Vision 
+ 401K Retirement Plan 
+ Health Incentives 
+Parts & Labor Discounts 

GMP Performance was founded in Charlotte, NC in 1975. We specialize in performance upgrades and service for German cars. We are known as a specialist in German automotive enhancements tailoring current model vehicles to individuals with custom wheel and tire packages, sport suspension and exhaust, engine power upgrades and interior appointments. The company has evolved into a routine maintenance and repair facility, an installation specialist, national reseller as well as an international importer and exporter offering the industries most respected brands. We have a motorsports mentality in everything we do and make sure that cars are ready for the track, even if its being driven down the street.

We currently operate with three locations; Charlotte, Lake Norman and South Atlanta. Each facility is completely air-conditioned and heated for the comfort of the entire team, including our technicians. Each has been upfitted with bright LED lighting and the industry's most recognizable shop equipment. Our Rotary Lifts were designed and custom ordered with 3" puck style pads that independently adjust to lift at the pinch welds and can accommodate the lowest cars. The shops all feature a waiting lounge area with bar-top stations for working, comfortable couches and oversized chairs to relax as you wait on services to be completed. We focus on providing consistent company-wide standard design elements while embracing the individual locations own unique automotive inspired personality.

At GMP Performance, our team's top priority is to deliver a professional experience in a passionate environment to the German automotive enthusiast for the street and at the track by providing service, upgrades, detailing, track support and storage.