Lead Host

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greeting guests warmly and enthusiastically, providing personalized and attentive service.
• Recognize and welcome repeat guests, ensuring they feel valued.
• Respond to guest complaints or issues promptly and professionally, taking corrective action where necessary.
• Receive, confirm, and manage reservations using the guest reservation system.

• Assign tables efficiently, taking into account guest preferences, special requests, and VIP status.
• Maintain a polished and approachable demeanor, being the face of the brand and setting the tone for the guest experience.
• Prepare and maintain the seating chart prior to each service period.
• Monitor guest flow throughout the shift to maintain a smooth dining experience.
• Supervise and support host staff to ensure excellent front-of-house service.
• Train new host team members and provide ongoing guidance to existing staff.
• Ensure all tables are set correctly and dining areas are guest-ready before opening.
• Answer incoming phone calls professionally and handle inquiries, reservations, and guest follow-up.
• Assist with administrative duties such as updating guest records, confirming reservations, and processing payments when necessary.
• Stay informed of overall team performance, identifying problem areas and implementing improvements.
• Act as the ultimate authority on the dining room floor, overseeing all host operations and ensuring seamless coordination of guest flow.
• Perform other related duties as assigned by management.