Front of House Manager

The Front of House Manager leads the entire guest service team, ensuring every visitor receives

an exceptional, high-end fine dining experience. You will manage front-of-house staff,

coordinate reservations and seating flow, maintain rigorous service standards, and work closely

with the culinary team to deliver flawless execution.

*HIRING IMMEDIATLY**

Key Responsibilities:

Floor Management: Oversee all dining room, bar, and host staff during service to

ensure seamless pacing, precision, and top-tier hospitality.

 Guest Relations: Greet VIP guests, manage table turns, accommodate special requests,

and proactively resolve any guest feedback with grace and professionalism.

 Staff Training & Leadership: Conduct pre-shift meetings, train servers and hosts on fine

dining etiquette, extensive menu knowledge, and premium wine/beverage pairings.

 Scheduling & Administration: Manage weekly staff scheduling, labor cost controls,

payroll tracking, and FOH inventory.

 Hiring & Development: Recruit, interview, and onboard top-tier hospitality

professionals committed to luxury service standards.

 Safety & Compliance: Maintain strict adherence to health, sanitation, food safety, and

California alcohol beverage control (ABC) regulations.

Qualifications Skills

 Experience: Minimum of 1 year of management experience in an upscale, fine dining

restaurant or high-end steakhouse environment.

 Knowledge: Deep familiarity with prime steaks, fine wines, spirits, and multi-course

service execution.

 Certifications: Valid California Food Handler Certificate and ServSafe / RBS (Responsible

Beverage Service) certification required.

 Skills: Strong leadership, professional verbal communication, composure under

pressure, and advanced point-of-sale (POS) system proficiency.

 Attributes: Impeccable personal presentation, a warm and authoritative presence on

the floor, and an unwavering commitment to hospitality excellence.

Heritage Steakhouse is a premier upscale steakhouse offering expertly prepared steaks, fresh seafood, handcrafted cocktails, and exceptional hospitality. Combining classic steakhouse traditions with a modern dining experience, Heritage delivers outstanding cuisine in an elegant and welcoming atmosphere.