Customer Service / Collections Specialist

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with strong organizational and time management skills.
• Reliability and flexibility to work day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college in business or related field preferred.
• 0–1 years of experience in collections or customer service in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.