Customer Support Lead - PC Gaming, Live Service & BPO Vendor Management

Location: This role is fully onsite in Irvine, CA

Relocation: Candidates interested in relocating (to work onsite in Irvine, CA) welcome to apply. Relocation assistance available.

Schedule: Flexible start time between 8:00 AM and 10:00 AM.

Work Authorization / Visa Sponsorship: Candidates must currently have valid U.S. work authorization. Our client is able to support visa transfers for eligible candidates who are already in valid status; however, they are not able to sponsor candidates through the H-1B lottery or provide new/initial visa sponsorship.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Customer Support Lead – PC Gaming, Live Service & BPO Vendor Management

ROLE OVERVIEW
We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles.

This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality.

You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners.