Customer Service Representative

???? Plymouth, MI
???? Monday-Friday | 8:00 AM - 5:00 PM
???? Contract-to-Hire

Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? We're seeking a Customer Service Representative to serve as the primary point of contact for key customer accounts and ensure exceptional service every step of the way.

What You'll Do:

• Manage customer orders, pricing, deliveries, and schedule changes
• Serve as the main contact for assigned accounts
• Resolve issues involving pricing, shipping, packaging, credits, claims, and deliveries
• Support quote requests and order processing workflows
• Coordinate with sales teams to ensure customer satisfaction
• Interface with customer websites and account portals
• Assist with account analytics and performance tracking

What We're Looking For:

• Strong Microsoft Word, Excel, and Outlook skills
• Excellent communication and customer service abilities
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast-paced, high-energy environment
• Manufacturing or industrial industry knowledge preferred
• Strong analytical and problem-solving skills
• Team player willing to support other customer service functions as needed

Why trust Express Employment Professionals in Livonia and Taylor MI: Serving job seekers since 2010, we have strong relationships with over 200 local employers across multiple industries. Our team is here to advocate for you, connect you with the right fit, and support your success.

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