Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient account activities for a hospital setting in Lewiston, Maine. This Long-term Contract position plays an important role in creating an efficient and welcoming registration experience while maintaining compliance with organizational standards and healthcare regulations. The person in this role will help ensure patient information, coverage details, and required documentation are handled accurately to support timely service and billing.

Available schedules:

Tuesday Wednesday Thursday

7 AM - 3:30 PM

Friday 5:30 AM to 4:00 PM

Days Monday through Friday Rotating Saturdays Our areas open at 530 AM and close at 530 PM in Outpatient areas.

scheduled from 7:45 AM to 8:15 PM on a rotating bi-weekly schedule:

Week 1: Tuesday, Wednesday, Saturday

Week 2: Sunday, Thursday, Friday

Responsibilities:

• Manage patient admissions and pre-registration activities by gathering demographic and insurance details, confirming account information, and preparing records ahead of scheduled services.

• Review physician orders, assign accurate medical record numbers, and verify that required documentation and medical necessity criteria are completed correctly.

• Communicate clearly with patients, guarantors, and legal guardians regarding consent paperwork, treatment-related forms, and educational documents, securing signatures when needed.

• Evaluate insurance eligibility responses, update benefit information in the system, and apply the correct plan data to support accurate claims processing and point-of-service collections.

• Conduct inbound and outbound outreach to obtain missing information, discuss patient financial responsibility, collect payments, and explain available payment plan options for current or past-due balances.

• Deliver attentive and compassionate customer service during each interaction while following departmental procedures and service expectations.

• Support assigned point-of-service performance targets by maintaining accuracy, timeliness, and consistency in registration and collection activities.

• Use audit and reporting tools to review account quality, correct discrepancies, and provide reliable data to leadership on documentation and account completion standards.

• Experience in customer service within a healthcare, hospital, or patient-facing administrative environment.
• Strong administrative and data entry skills with the ability to maintain accuracy in high-volume workflows.
• Ability to collect, review, and document insurance, demographic, and financial information with a high level of attention to detail.
• Comfortable discussing payment responsibilities, point-of-service collections, and past-due balances in a clear and respectful manner.
• Working knowledge of patient registration practices, consent documentation, and insurance verification processes.
• Ability to follow compliance standards, departmental procedures, and regulatory guidelines related to patient access functions.
• Strong communication skills and the ability to interact with patients and families with empathy and clarity.