Customer Service Representative
| Verified Pay check_circle | Provided by the employer$24 per hour |
|---|---|
| Hours | Full-time |
| Location | Canonsburg, Pennsylvania |
Compare Pay
Verified Pay check_circleProvided by the employer$13.16
$17.78
$24.00
$28.52
About this job
Job Description
We are seeking a Customer Service Representative for a temp to hire opportunity in Canonsburg, PA, supporting residential and commercial customers for a gas and electric utility environment. This role is ideal for a customer-focused professional who enjoys solving problems, explaining account information clearly, and delivering dependable service in a high-volume call center setting.
The Customer Service Representative will serve as a key point of contact for customers with questions about billing, payments, service requests, outages, utility programs, and account updates. This opportunity offers the chance to join a stable, service-driven environment where accuracy, professionalism, teamwork, and customer satisfaction are highly valued.
Candidates who thrive in supportive team settings, appreciate clear processes, and want to build a long-term career in customer support, client care, or utility service operations will be well suited for this role.
Key Responsibilities
- Answer a high volume of inbound customer calls while providing professional, courteous, and timely support.
- Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
- Process requests for new service connections, transfers, disconnections, and other customer account changes.
- Troubleshoot basic service concerns and coordinate with field operations or internal departments as needed.
- Educate customers on utility programs, energy-saving initiatives, assistance options, and company policies.
- Document customer interactions accurately while following compliance, confidentiality, quality, and call handling standards.
Compensation and Benefits
- Pay rate: $24.00 per hour.
- Job type: Temp to Hire
- Location: Canonsburg, PA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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