IT Manager/Director

We are looking for an experienced IT leader to guide and support the organization’s technology operations in Brunswick, Maine. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can balance strategic direction with direct involvement in systems administration, user support, infrastructure oversight, and security. The role will partner closely with organizational leadership to strengthen day-to-day technology performance while planning for future needs across a Microsoft-centered environment.

Responsibilities:
• Direct the administration and ongoing support of Microsoft 365 services, including collaboration, messaging, file sharing, and productivity platforms.
• Oversee identity and access management by maintaining user accounts, permissions, directory services, and secure authentication controls.
• Manage Windows endpoints and device policies through modern management tools, ensuring consistent configuration, compliance, and reliability.
• Provide advanced technical support for workstations, servers, mobile hardware, network connectivity, and business-critical applications.
• Maintain core infrastructure such as wireless networks, firewalls, switching equipment, remote access tools, and other connected systems.
• Establish and monitor backup, recovery, and continuity practices to protect data availability and reduce operational risk.
• Coordinate employee technology lifecycle activities, including provisioning, access setup, software licensing, and offboarding processes.
• Work with external vendors on purchasing, support agreements, asset planning, and service performance while helping lead upgrades and implementation efforts.
• Develop and maintain IT standards, system documentation, security procedures, and recommendations that improve performance and operational efficiency.
• Collaborate with leadership on technology priorities, budgeting considerations, and longer-term planning while offering guidance to staff and end users.• At least 5 years of progressively responsible experience in IT operations, infrastructure administration, or systems support.
• Prior success in a hands-on technology leadership role such as IT Manager, Systems Administrator, Infrastructure Engineer, or a comparable position.
• Strong working knowledge of Microsoft 365 Enterprise, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Active Directory.
• Experience managing Windows environments, endpoint administration, and device controls using tools such as Intune and related technologies.
• Solid understanding of networking fundamentals, including firewalls, wireless connectivity, switching, VPN access, and general TCP/IP concepts.
• Background in cybersecurity practices, including endpoint protection, access control, patch management, backup operations, and disaster recovery planning.
• Ability to troubleshoot a wide range of hardware, software, infrastructure, and connectivity issues while communicating effectively with both technical and non-technical stakeholders.
• PowerShell scripting experience and familiarity with Microsoft Defender or similar security tools are preferred.