Operations Specialist

Job Description: Operations Specialist

In the Operations Specialist Role, the below tasks and responsibilities are expected to be completed on a daily basis:

              *Tracking and Tracing all freight claimed to the operator’s respective job operator initials 2-3 weeks from ETA date.

              *Ensuring accruals (cost and revenue) are protected within 48 hours of ETD date.

              *Processing Freight 3-5 days prior to arrival date (ocean) and 24-48 hours prior to arrival date (air). This includes sending arrival notices, dispatch, etc. per respective terms.

              *Following all client’s SOPs in regards to processing and EDI efforts.

              *Completing billing within 3-5 days of POD date or ATA depending on the terms.

              *Updating operator notes within CW on a daily basis to provide visibility of current working status within the shipment.

              *Sending timely freight payment requests to appropriate AP team for approval.

              *Ensuring freight releases are obtained timely.

              *Pulling reports on a daily basis to mitigate missing performance KPIs.

              *Escalating matters timely to appropriate contacts.

              *Utilizing the USBPO team to assist with any delay notifications/ data integrity input within CW.