Traffic Logistics Coordinator

Job Title: Traffic Logistics Coordinator 

Job Description: Handles shipments for customers as per their requirements and necessities; performs delivery follow-up. The job will address domestic and cartage shipments while ensuring compliance with import/export regulations. 

Duties/Responsibilities: 

• Revise shipment instructions once received from agents and handle accordingly. 
• Respond emails in a timely matter.
• Collect payments as instructions in place, if customer is PIA (before handling) or COD (before releasing freight).
• Schedule daily pickups with several vendors.
• Schedule deliveries as per consignee’s requirements. 
• Follow up on pickups and deliveries during transit until freight arrives destination. 
• Verify shipment documentation and confirm that cargo (quantities) matches commercial invoice or packing list and Bill of Ladings.
• Follow up until cargo arrives to destination and keep the customer updated.
• Notifies the customer on shipment delays and updates related the shipment.
• Revise consignment instructions when paperwork is provided by agents. 
• Assist the WHR to identify unknown cargo when needed.
• Send OHR to customer as needed and requested depending on the account, as customer requirements.
• Invoice shipments no later than 2 days after service was provided.
• Send invoice to customer with all back up.
• If payment center, make sure all is submitted as process in place. 
• Revise BOL’s once the cargo is delivered or picked up to report shortage or damages.
• Follow up on POD, important to revise POD to read customer notes if any.  If there are notes CSA needs to work, solved, and escalated, if needed.
• Hacienda transmission of domestic shipments. (shipments that apply)
• Follow up with customer storage charges if applicable.
• Notify volume changes to direct supervisor and sales representative.
• Notify the customer/sales representative short or damages cargo upon arrival.
• Notify cargo damage to claims department with corresponding backup.
• Responsible to manage several on hand reports.
• Solve situations and problems in a timely matter. 
• Report and document any irregularities to Supervisor immediately.

Education and Experience:  

• 1 year of Logistics or freight forwarding experience is preferred. 
• At least 1 year of direct customer service experience. 
• A college degree is not required but preferred.

Requires/ Skills/Abilities:  

• Excellent communication skills, both written and verbal in English (required) and Spanish. 
• Good management and organizational skills. 
• Strong problem-solving skills. 
• Able to collaborate in a team-oriented environment. 
• Multi-tasking abilities. 
• Able to work under pressure.