AWS Connect Engineer
•Today
| Verified Pay check_circle | Provided by the employer$50 - $55 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Dallas, TX Dallas, Texas open_in_new |
About this job
Job Description
Job Description
Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.
Responsibilities
Configure Amazon Connect (queues, routing, profiles, security roles).
Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.
Enable voice/chat/email channels and manage outbound dialer.
Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.
Manage S3 recordings, KMS encryption, compliance, and Voice ID.
Perform testing/debugging, optimize performance, and support UAT/monitoring.
Required Skills
5+ years Amazon Connect implementation experience.
Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.
Experience with enterprise contact center deployments and migrations.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1301414671 Posted: 2026-10-06 Job Title: Aw Connect
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