Front Desk Agent

Job Scope:

•    Represents the hotel to the guest throughout all stages of the guest’s stay.  Escort guests to their room verifying reservations, addresses and credit information. Other duties as required.

Job Functions:

Guest Related Tasks

1.    Liaison between hotel and the guest.

2.    Thorough knowledge of facilities and services available to guest.

3.    Greets guest upon arrival.

4.    Escorts guest to their room.

5.    Processes guest check-ins and checkouts.

6.    Uses proper telephone etiquette.

7.    Assist concierge in providing guest with information regarding hotel facilities and local attractions.

8.    Records the necessary registration and credit card information, verifying rate and departure information.

9.    Understands room status.

Communications Related Tasks

1.    Knowledge of room locations, types of rooms available, and room rates.

2.    Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.

3.    Be able to handle guest disputes, and requests concerning room types and other room related issues.

4.    Knowledge of cancellation policy.

5.    Knowledge of Pet Policy

6.    Knowledge of No-show policy.

Qualifications:

Essential:

•    Service Orientation-ability to respond to guest concerns/satisfaction

•    Problem Solving-ability to think logically and create solutions

•    Self Efficacy-ability to demonstrate confidence independence and self direction

•    Excellent Verbal communication skills

•    Ability to multi-task

•    Able to stand for extended periods

Hourly rate for this position is $18.00 per hour.