Hotel Front Office Manager

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities:

• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Gather financial information and generate occupancy reports for the general manager
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Handle the front desk budget and order office supplies as needed

Qualifications:

• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Showcase exceptional multitasking, communication, and management skills
• High school diploma or equivalent certification required (GED)
• Experience with MS office and bookkeeping skills desired
• 1 year of previous experience working in the hospitality industry

• Hilton experience

About Company

Adjacent to Lee Vista Promenade, our hotel is five minutes from Orlando International Airport via a complimentary airport shuttle. We're 10 miles from downtown Orlando and within a half-hour of Walt Disney World Resort, SeaWorld Orlando, and Universal Studios.