Front Desk Clerk - overnight floater

Position Description: The Front Desk Clerk – Overnight (Floater Positions are required to travel to different properties), is responsible for the daily operations at supportive housing properties during evenings and weekends. This includes interacting with residents and guests, upholding community policies, customer service, some administrative/receptionist duties, as well as maintaining the safety of the community. The Front Desk Clerk represents Foundation Communities and is responsible for the property while on duty. This is an entry-level to mid-level position with opportunity for growth and development. Shifts depend on the need at various locations.  The position is also able to pick up extra hours when available.

Work Schedule: Full-Time  Overnight hours: 12:00 AM- 8:00 AM. 

Primary Duties/ Responsibilities

• Fulfill office administrative and receptionist functions: answer phones, respond to property inquiries, respond to emails, etc.
• Provide excellent customer service to resident population
• Interact with residents to communicate rules as outlined in the lease and community policies
• Respond to resident problems and emergencies as appropriate
• Respond to emergency situations and contact appropriate authorities as needed
• Prepare documentation such as incident reports and shift reports as needed
• Monitor sign-in/sign-out process and verify photo identification for all guests
• Input work orders as needed for unit repairs and other general needs