Call Center Representative / Call Taker

Call Center Representative/Call Taker
Location: Bedford Park, IL 60638
Pay Rate: $18.00 – $20.00 per hour
Shifts Available: 8a - 430p or 9a - 530p

We are seeking dedicated and dependable Call Center Representatives to join our team and provide outstanding service to our customers. This role is on-site and offers potential overtime opportunities based on call volume and operational demand.

Responsibilities

Engage Customers

• Schedule appointments and provide timely, accurate information about services.

Deliver Exceptional Service

• Handle customer inquiries professionally, ensuring every customer feels valued and supported.

Maintain Standards

• Manage high call volumes efficiently while maintaining top-quality service and accuracy.

• Meet performance and quality expectations in a fast-paced call center environment.

Qualifications

• Proven call center experience with a record of reliability and success

• Demonstrated consistency and commitment in previous roles, showing dedication to team goals and customer satisfaction

• Ability to multitask, think critically, and adapt in a fast-paced environment

• Strong written and verbal communication skills

• Typing proficiency of at least 30 WPM

• Availability to work 8a - 430p or 9a - 530p with potential overtime

• Willingness to work weekends and holidays as required

• Ability to provide three professional references prior to receiving an offer

What We Offer

• Hourly pay of $18.00 – $20.00, with potential overtime opportunities

• Opportunities for growth and advancement

• Comprehensive benefits package, including:

  • 401(k) with company matching

  • Health, dental, and vision insurance

  • Short- and long-term disability coverage

• Paid training and paid time off to support work-life balance

• A supportive, inclusive environment where your contributions are valued

Equal Opportunity Statement

We are an affirmative action and equal opportunity employer committed to diversity and inclusion.

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

#ZR
#Trova