Planning Supervisor

Key Responsibilities Include:
The Strategic Planning Supervisor leads outbound planning efforts for Book Clubs, Trade, Education, and other channels.
• Overseeing daily workflow, prioritizing orders, and balancing customer needs with production capabilities.
• Ensuring delivery dates and special requests are planned, processed, and shipped accurately.
• Developing and adjusting planning strategies to meet customer shipping expectations.
• Documenting customer requirements and handing off accurate information to the 7-day, 3 shift operation.
• Communicating daily with channel leads, customer service, order entry, and other cross-functional partners.
• Maintaining system configurations and monitoring performance indicators to ensure efficient and accurate fulfillment.
• Reviewing labor demands and aligning staffing with actual volumes, including recommending actions to address capacity shortfalls.
Department Responsibilities:

• Supervise people and processes of the planning team.
• Control flow of work for operations through communication, prioritization, and planning of orders.
• Balance customer requirements with operations production capacities.
• Maintain priorities to ensure delivery dates and special requests in adherence to previously agreed upon service level expectations.
• Ensure value added process (VAP) orders are planned and processed correctly.
• Develop, sequence and adjust planning strategies to align with business financial goals.
• Responsible for daily communication with operations, customer service, and business units.
• Maintain zone profiling to assist Operations in meeting budgeted picking rates.
• Maintain system configurations and rule sets for order conversion assignment, pick plan allocation, and inventory replenishment.
• Monitor assigned department demand forecast vs. actual interfaced volume.
• Report on and monitor various key process indicators.
• Other duties as assigned.

Direct Supervisor Responsibilities:

• Provide direct supervision to department personnel, ensuring a safe work environment.
• Educate direct reports on planning and support processes.
• Evaluate and oversee training of system tools (including Microsoft Office tools).
• Maintain MyTime coding, verifying time and monitoring attendance and scheduling vacation time.
• Document and maintain all applicable processes and procedures for the department assigned.
• Administer performance reviews, disciplinary actions, coaching/counseling and other employee relations.

Job Qualifications:

•    Bachelor’s degree or equivalent experience.
•    Extensive knowledge of all Microsoft Office Applications. (Excel, Word, Access, PowerPoint)
•    Ability and desire to work in a high pressure, constantly changing environment.
•    Proven supervisory and leadership skills including organizing and prioritizing work, and motivating staff.  
•    Basic knowledge of relational database query building.
•    Proven analytical skills with sound decision making.
•    In-depth knowledge of business rules and systems processes.
•    Ability to learn and adapt quickly to changing technologies and customer needs
•    Excellent communication and coaching skills.
•    Strong organizational skills and ability to handle multiple responsibilities and priorities
•    Experience in process analysis and development.

Scholastic, the world's largest publisher and distributor of children's books and a leader in educational technology, creates quality educational and entertaining materials and products for use in school and at home, including children's books, magazines, technology-based products, teacher materials, television programming, film, videos and toys.

Scholastic's National Service Organization (NSO) is responsible for all of Scholastic's distribution operations. NSO provides customer service, warehousing, packaging, order fulfillment and accounts receivable functions for most of Scholastic's businesses. These operations are responsible for getting all books and products from here to there and are conducted in state-of-the-art facilities located in Jefferson City, Missouri and Sanford Florida.