Customer Care Representative
| Verified Pay check_circle | Provided by the employer$19 per hour |
|---|---|
| Hours | Full-time |
| Location | Columbus, Ohio |
Compare Pay
Verified Pay check_circleProvided by the employer$14.15
$19.00
$26.92
About this job
Job Description
RemX is seeking Call Center Representatives for a client located in Columbus OH
Start Date: ASAP
Length: Contract to Hire
Pay Rate: $19/hr.
Location: Columbus, OH 43228
Shift:
- Monday-Friday; 8:30am-5pm
- Mandatory OT up to 2 hours per day during peak season
Training:
- Training hours will be the same as the work hours
- 3 weeks of training and then you will have support/mentor
Key Responsibilities
- Providing customer care or service to both customers and retail customers
- Will handle both phone calls and emails
- Assist customers calling in with troubleshooting equipment
- Answer inbound customer calls professionally and courteously.
- Handle a high-volume call environment, with some versions of the position targeting 35+ inbound calls/cases per day.
- Demonstrate patience, empathy, and excellent customer service.
- De-escalate difficult customer situations while remaining calm and solution-focused.
- Assist customers with product information, product usage, troubleshooting, warranty claims, and service requests.
Qualifications
- High school diploma or equivalent.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and professional with frustrated customers.
- Comfortable working in a fast-paced, high-volume call environment.
- Basic computer proficiency and ability to learn customer service/CRM software.
- Previous call center or customer service experience.
- Experience using CRM/customer management systems.
- NetSuite experience is a plus.
- Familiarity with outdoor power equipment or small engines.
- Basic mechanical or technical troubleshooting ability.
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