Cross-Dock Supervisor

JOB DESCRIPTION AND RESPONSIBILITIES

Job Title: Cross-Dock Supervisor
Reports To: Cross-Dock Manager
FLSA Status: Exempt

Job Purpose

Supervise daily cross-dock operations and associates to achieve safety, quality, productivity, and service goals. Ensure staffing, workflow, inventory, shipping, and receiving activities are completed accurately and efficiently.

Essential Duties and Responsibilities

Operations

• Maintain clean, organized, and safe docks, aisles, work areas, break areas, restrooms, and shipping offices.
• Schedule staff across departments to support a 7-day operation.
• Conduct daily start-up meetings covering volumes, expectations, safety, staffing, and operational priorities.
• Prepare for shift turnover by reviewing inbound volumes, HOT and cross-dock vendor status, carryover work, call-offs, and overtime needs.
• Ensure compliance with safety policies, procedures, and required training.
• Ensure products are received, handled, and put away accurately and efficiently.
• Conduct operational audits as needed.
• Coordinate with yard personnel to ensure the correct trailers are positioned for outbound loading.
• Communicate load status, delays, and completion expectations to Transportation.
• Implement and enforce company policies, procedures, and process changes.
• Monitor quality and productivity and communicate expectations to associates.
• Investigate and assist with customer mis-ship issues and corrective actions.
• Review and approve daily and weekly timesheets for payroll accuracy.
• Perform other duties as assigned.

Product and Inventory Control

• Ensure accurate and efficient receiving, storage, handling, and shipping of merchandise through daily operational checks.
• Partner with Inventory Control to identify and resolve inventory discrepancies.
• Reduce in-house damage through associate training, awareness, and accountability.

Supervision and Leadership

• Direct and monitor warehouse operational staff to ensure safe, productive, and efficient performance.
• Evaluate associate performance through observation and formal reviews; provide coaching and corrective action as needed.
• Enforce company policies and procedures consistently.
• Develop Lead Warehouse Associates and direct reports to strengthen performance and support career development.
• Assist management in controlling warehouse cost per case, maintaining fill-rate and on-time shipment goals, and reducing OSHA-recordable injuries.

Performance Measures

• Fill-rate performance
• On-time inbound and outbound schedules
• Departmental and individual goals
• Cost per case
• OSHA-recordable injury rate
• Other department-specific performance metrics

Minimum Qualifications

• Strong communication, organizational, and leadership skills.
• Self-directed with the ability to implement and supervise warehouse and distribution programs.
• Basic computer and Warehouse Management System (WMS) proficiency.
• Prior warehouse or distribution-center supervisory experience, preferably in a wholesale environment.

Disclaimer

This job description outlines the general nature and level of work expected for the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional duties as assigned.