Call Center Representatives- 1st Shift

Call Center Representative Job Description:

• Handle inbound and outbound customer calls, providing assistance and coordinating service needs.
• Schedule service appointments with local technicians based on customer requests and availability.
• Review service tickets for accuracy, completeness, and overall quality.
• Maintain clear and accurate customer and service information while handling multiple calls and scheduling needs.

Experience Required:

• 1+ year of customer service and office/administrative experience with strong verbal and written communication skills.
• Computer and keyboard proficient, with experience using Microsoft Office and working in primarily paperless environments.
• Highly organized and detail-oriented, with the ability to manage multiple tasks, prioritize shifting demands, and maintain accuracy in a fast-paced environment.
• Strong active listening, problem-solving, and customer service skills with a professional, empathetic approach to working with customers and internal teams.

4 EASY WAYS TO APPLY

• CLICK APPLY
• TEXT or CALL 440-249-7754
• WALK-INS WELCOME (weekdays 9am-3pm) – 9005 Darrow Rd, Twinsburg, Ohio 44087

ABOUT EXPRESS EMPLOYMENT PROS:

• NO COST TO YOU
• Ranked in top 2% of all staffing agencies
• 2023 Clearly Rated “Best of Staffing” award
• 4000+ people placed in jobs yearly thru Express in Twinsburg
• New jobs daily – most are never advertised
• Register at Express and apply for 100s of jobs

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PandoLogic. Keywords: Call Center Representative, Location: Hudson, OH - 44236 , PL: 604483138