Customer Services Representative

SUMMARY

Customer Service Representative – Tasks

• Effective delivery of company products and services (40%) – Responds to telephone inquiries and orders from homecare patients and referral sources; provides information on equipment, supplies, and services; determines the best method for providing services; may assist walk-in patients with equipment, supplies, and service selection.
• Timely processing/facilitation of patient orders (30%) – Processes telephone orders by preparing patient paperwork; verifies insurance and/or other payment methods; completes necessary paperwork accurately and efficiently for data entry, accounts receivable, and order delivery; may perform data entry; distributes paperwork to appropriate personnel; may assist with billing paperwork.
• Effective coordination of patient services/supplies (10%) – Coordinates delivery, set-up, and pick-up of equipment, supplies, and services with appropriate personnel; ensures deliveries and set-ups are arranged in a timely manner.
• Appropriate documentation (10%) – Accurately maintains files of all patient account profile information and referral source data.
• Customer satisfaction (10%) – Resolves patient complaints by identifying problems and coordinating appropriate corrective action.