Collections Specialist

We are looking for a Collections Specialist to join our team in Rollingwood, Texas for a Contract position. This opportunity is suited for someone who can manage account follow-up with professionalism, maintain strong communication with customers, and support healthy cash flow through consistent collection efforts. The role focuses on both commercial and consumer accounts, with an emphasis on accurate documentation, timely outreach, and effective coordination around billing and payment activity.

Responsibilities:
• Manage collection activities across commercial and consumer accounts, ensuring timely follow-up on outstanding balances.
• Communicate with customers by email and other appropriate channels to resolve past-due invoices and secure payment commitments.
• Review account status, billing records, and payment history to identify issues affecting collections and recommend next steps.
• Maintain accurate notes, updates, and account details in NetSuite and related systems to support clear tracking of collection efforts.
• Partner with internal teams to address billing discrepancies, payment delays, and customer concerns that may impact account resolution.
• Monitor aging reports and prioritize outreach based on risk, delinquency level, and collection deadlines.
• Apply established collection procedures while preserving positive customer relationships and supporting compliance standards.• Experience handling collections for commercial and consumer accounts.
• Working knowledge of credit and collection practices, including account follow-up and payment recovery.
• Familiarity with billing collection processes and resolving invoice-related issues.
• Proficiency using NetSuite for account review, documentation, or collections tracking.
• Comfort using Gmail or similar email platforms for regular customer communication.
• Strong attention to detail with the ability to keep accurate records and manage multiple accounts effectively.
• Clear communication skills with a consistent, solution-oriented approach to collections.