Customer Sucess Analyst
| Verified Pay check_circle | Provided by the employer$55000 per year |
|---|---|
| Hours | Full-time |
| Location | San Juan, Puerto Rico |
About this job
Job Description
Job Summary
We are seeking a Customer Success Analyst for a direct hire opportunity in San Juan, PR, supporting data analytics and AI-driven supply chain services within the medical devices and healthcare supply chain industry. This role is ideal for an analytical, customer-focused professional who enjoys turning data insights into practical business outcomes for enterprise customers.
The Customer Success Analyst will serve as a trusted analytics advisor and frontline customer support partner, helping customers gain measurable value from advanced analytics, data services, and supply chain solutions. This position offers the opportunity to work in a collaborative, mission-driven environment with supportive leadership, cross-functional teamwork, and exposure to high-impact healthcare operations.
This is a strong opportunity for someone who wants to build a career at the intersection of customer success, data analytics, technical support, and pharmaceutical supply chain performance.
Key Responsibilities
- Provide customer support, analytics guidance, and incident management for data analytics and AI-enabled supply chain service products.
- Partner with customers and internal teams to translate analytics outputs into clear, actionable operational recommendations.
- Monitor customer performance, identify risks, and support customer success plans that drive satisfaction, retention, and long-term value.
- Serve as the Voice of the Customer by capturing feedback, identifying recurring issues, and sharing insights that support product and service improvement.
- Support a global customer base within a follow-the-sun support model, ensuring timely communication and issue resolution across time zones.
- Help strengthen supply chain reliability, transparency, and service confidence across healthcare and regulated environments.
Compensation and Benefits
- Salary range: $50,000 to $55,000 per year.
- Employment type: Direct hire.
- Location: San Juan, PR.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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