Cash Posting/Patient Account Representative

Cash Posting /Patient Account Representative

Department: Administration FLSA Status: Non-Exempt Reports To: Revenue Cycle Manager

Position Summary

The Cash Posting Clerk is responsible for maintaining current, timely, and accurate payment posting, assists patients with account questions, registers patients presenting to the office for services.

Essential Functions

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs patients and visitors.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Post office and bank runs
• Crosstrain for other office duties as assigned.
• Contacts patients, doctors, or others for information necessary to properly complete insurance or other type billings, and rebilling in the prescribed time frame.
• Performs cashier duties, e.g., receipts of payments and issuance of receipts, collection of monies from other areas and prepares daily bank deposit.
• Maintains applicable files and reports of adjustments to accounts receivable.
• Other duties as assigned by the Revenue Cycle Manager

Qualifications

Education

• High School Diploma or GED
• Experience in healthcare of office work is preferred but not required

Knowledge, Skills and Abilities

• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Demonstrates willingness to contribute information and ideas toward solving problems and to assure the smooth and effective operation of the business office and the organization.
• Ability to use miscellaneous office equipment including but not limited to: Computers, postage machine, 10-key calculator, copy machines, shredder, fax machines, scanner and multi-line phone system.

Hours of Work

Monday-Friday 8am-4pm