Admission Clerk - Family Care Express - Full Time

The Clinic Admission Clerk is responsible for answering the phones, making appointments, initial intake of patient information upon patient's arrival, verification of insurance and collection of appropriate fee for services received prior to patient departure.

• Must be able to interact with the public in a professional manner. Basic computer skills required. Experience wit insurance verification process preferred
• Good general health and stress coping ability required
• Must be physically able to lift or move equipment and supplies necessary to perform duties in the department.
• Vision sufficient to read patient records required
• Hearing sufficient to interact with patients who may be unable to speak at a normal voice level required

Duties and Responsibilities

• Demonstrates efficient use of electronic health record
• Answers phone in a courteous and polite manner with appropriate tone
• Answers patient questions with courtesy, respect and appropriate tone
• Verifies insurance on every patient and collects appropriate fee for services
• Maintains patient accounts by obtaining, recording and updating personal and financial information
• Comforts patients by anticipating patients' anxieties and provides necessary support to find resolution
• Manages waiting area (picking up trash, keeping order, etc.)
• Manages cash drawer and daily balance reporting requirements
• Attitude and performance is reflective of serving others