Seasonal Customer Service Representative

Job Description  

Title: 

Seasonal Customer Service Representative

Reports to: 

Store Manager

Location: 

2768 East Paris Ave SE  

Grand Rapids, MI 49546 

Hours 

Part time, 10-20 hours per week 

FLSA: 

Non-Exempt 

Position Objective: 

Assist customers with finding the books they need, either in person or over the phone, placing special orders, ringing up customers through point-of-sale, working with our team to meet our sales goals.

Primary Responsibilities 

• Ensure exceptional customer service by answering customer questions in-store and over the phone.
• Communicate effectively with other team members and department heads.
• Maintain knowledge of current inventory and promotions, best selling titles, and new releases; as well as upcoming in-store events and security protocol.
• Assist with ordering special orders for customers using database, ship special orders, shelve books, and organize used books.
• Help open and close the store, operate a POS system, handle cash, credit cards, checks, etc.
• Participate in team initiatives, meetings, internal and external events, and other assigned responsibilities.

Qualifications 

• Available to work during store hours and specific after-hours events, including evenings, and weekends.
• Strong communication skills (written and verbal) and knowledge of basic mathematics.
• Strong relational skills, seeking to build relationships with co-workers, and customers.
• Ability to multitask with attention to detail, must be able to stand for long periods of time, and have the capability to lift, bend, and twist as needed.
• Cash handling and POS (point-of-sale) experience is preferred.

Baker Publishing Group is an Equal Opportunity Employer.