Hospitality Services (Seasonal)

Position Overview

Be a dynamic role supporting both front office operations and housekeeping services. This position will flex between departments based on needs, ensuring exceptional guest experience through professional service and responsiveness. The ideal candidate is adaptable, detail-oriented, and committed to upholding Scouting's values.

Key Responsibilities

• Manage front desk operations, check-ins/outs, and reservation systems with accuracy and efficiency.
• Deliver professional, friendly service; resolve guest issues promptly and follow up for satisfaction.
• Maintain clean, safe common areas and guest rooms using standard cleaning procedures.
• Restock cleaning supplies, tools, and restroom essentials as needed.
• Prioritize and complete cleaning tasks using property management system and turnover schedules.
• Regular verification and checks on maintenance and safety hazards.
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Required: Proficient computer skills. (Word, Excel, POS systems, reservation software)
• Preferred: Experience in hospitality field
• Exceptional organizational and prioritization skills; must be a self-starter
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 8 hours daily and ability to lift/move up to 50 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds