Senior Living Sales Counselor

Senior Living Counselor

Location: Wilton, CT
Employment Type: Full-Time

Position Summary
The Senior Living Counselor is responsible for helping prospective residents and their families explore senior living options and determine the community and services that best meet their needs. This position combines sales, relationship building, customer service, and knowledge of senior living services.

Key Responsibilities

• Meet with prospective residents and their families to understand their needs, preferences, and expectations.
• Conduct tours of the senior living community and explain available services, amenities, accommodations, and programs.
• Develop and maintain positive relationships with prospective residents, families, referral sources, and community partners.
• Respond promptly to inquiries by phone, email, and in person.
• Follow up with prospective residents throughout the decision-making process.
• Maintain accurate records of leads, tours, follow-ups, and referrals.
• Participate in community events, outreach programs, and marketing activities.
• Work closely with the community's sales, marketing, care, and administrative teams.
• Provide compassionate and professional service while helping families navigate the transition to senior living.
• Meet established occupancy and sales goals while maintaining a resident-focused approach.

Qualifications

• Previous experience in senior living, healthcare, hospitality, sales, customer service, or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to build trust and establish relationships with seniors and their families.
• Professional, compassionate, and positive attitude.
• Ability to work independently as well as part of a team.
• Proficiency with basic computer and customer relationship management (CRM) systems preferred.

Ideal Candidate
The ideal candidate is compassionate, personable, organized, and comfortable working with older adults and their families. They should be an effective communicator who enjoys helping people and can guide families through an important and often emotional decision about senior living.

At The Greens at Cannondale, you'll find more than a job—you'll find a team that truly cares. Our mission is to create a warm, engaging community where residents thrive, and that starts with supporting the people who care for them every day.

As a member of our team, you'll enjoy:

A welcoming, respectful workplace where your contributions are valued.
Meaningful relationships with residents, families, and coworkers.
Opportunities for professional growth, training, and career advancement.
Leadership that listens, supports, and recognizes great work.
Competitive pay and comprehensive benefits for eligible employees.
A commitment to teamwork, innovation, and creating an exceptional resident experience.
We're proud to be a Great Place To Work® CertifiedTM community, based on feedback from our own employees. That recognition reflects the culture we've built together—one where people feel respected, supported, and empowered to make a difference.

Whether you're just beginning your career or bringing years of experience, if you're passionate about serving older adults and want to be part of a team that values compassion, excellence, and connection, we'd love to meet you.

Come grow your career where your work truly matters. Join The Greens at Cannondale.