Tree Care Operations Manager

Job Summary:

·         Perform Tree Care Client site inspections to identify and determine necessary Arboricultural recommendations and scope of work.

·         Hands-on service experience, knowledge of palms, shade/ornamental/native trees and shrubs.

·         Lead team of 20+ employees, coordinating duties, scheduling and ensuring adherence to safety standards (OSHA, ANSI Z-133 Standards).

·         Working knowledge of ANSI A-300 Tree Care Standards including: Crown Cleaning, Crown Thinning, Crown Raising, Crown Reduction and Palm Pruning.

·         As necessary, perform hands-on work to meet work and schedule demands.

·         Conducted advanced tree risk assessments and recommended necessary pruning, cabling/bracing, or removal to mitigate hazards.

·         As necessary, use a Stump Grinder.

·         Managed client relationships and satisfaction for all Tree Care Projects through completion and generate repeat business.

·         Successfully execute complex tree removals in confined spaces, including Grapple/Skid Steer removals, with a perfect safety record.

·         Trained Junior Arborists and Ground Crew on proper ANSI A-300 Pruning Techniques, equipment operation, enhancing team efficiency and safety awareness.

·         Performed expert-level pruning, including fine pruning, crown reduction, and canopy cleaning, to improve tree health and aesthetics.

·         Operate and maintain a wide range of arboricultural equipment, including chainsaws, pole saws, power pruners chippers, stump grinders, and Bucket Trucks.

·         Provided emergency tree service during severe weather events, including the removal of hazardous trees and large debris.

Safety & Rigging Operations:

·         Aerial Rescue: Certified or highly proficient in standard ANSI Z133 aerial rescue protocols and emergency climber extraction.

·         Work Positioning: Skilled in utilizing secondary lanyards, fliplines, and redirection techniques.

·         Hazard Evaluation: Expert in performing pre-climb tree inspections, assessing root flares, detecting structural defects, and identifying electrical hazards (line clearance).

·         Equipment Maintenance: Inspected and maintained specialized life-support equipment (PPE), including climbing lines, harnesses, friction hitch components, and mechanical devices, adhering strictly to ANSI Z133 safety standards.

·         Climbing Systems: SRS/SRT, MRS/DRT, Spurless Climbing, Work Positioning Redirections

·         Hardware Proficiencies: Mechanical friction devices, friction hitches, micro-pulleys, throwline deployment

·         Safety & Regulations: ANSI Z133 Standards, Aerial Rescue, Job Site Hazard Analysis (JHA)

Equipment Maintenance:

·         Maintain, clean, and sharpen chainsaws, pole saws, and heavy-duty brush cutters to ensure optimal job-site safety and efficiency.

·         Diagnosed and repaired small engine failures, hydraulic leaks, Bucket Truck operation in the field, minimizing project delays.

·         Manage equipment maintenance logs and coordinated major repairs with certified mechanics.

·         DVIR (Driver Vehicle Inspection Report): The official paperwork/digital log completed during inspections.

·         Pre-Trip / Post-Trip Inspections including : Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

·         Preventative Maintenance and Identifying small issues before they become costly breakdowns.

·         Component Checklist: Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

Education and Experience:

·         Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry

·         Minimum 7 years of experience in the construction or landscaping industry

·         Minimum 2-3 years of management experience within the landscape or service industry

·         Qualified Applicator License (Pesticide or Fertilizer) preferred

·         Certified Arborist (Preferred)

·         Prescription Pruning Qualification (PPQ) (Preferred)

·         CDL Class A or B (Preferred)

·         TRAQ Qualified (Preferred)

·         CTSP (Certified Tree Care Safety Professional) (Preferred)

·         Single Rope Technique (SRT) or Double Rope Technique (DRT) (Preferred)

·         Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, Arbor Notes,  and MFP/WAR calls.

·         Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures

·         Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.

·         Bilingual in English and Spanish preferred

·         Effective written and oral communication skills

·         Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

·         Ability to walk, bend, twist, and carry up to 50lbs

·         Ability to traverse uneven surfaces on job sites for quality checks and inspections

·         Must be able to travel within the branch territory to visit designated client properties

·         Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

·         Field-based role; will have regular office work