Call Center /Customer Support Specialist

We are seeking an experienced Call Center/Customer Support Specialist to provide exceptional service to customers and sales representatives in a fast-paced call center environment. This role will handle a high volume of calls, emails, and customer cases, resolve inquiries and issues, process requests, and maintain accurate customer information across multiple systems. The ideal candidate is a strong communicator, problem-solver, and multitasker with excellent attention to detail and the ability to remain composed under pressure.

Key Requirements:

5+ years of customer support/customer service experience

Ability to handle approximately 25 calls and 50 emails/cases daily

Strong communication, problem-solving, and organizational skills

Proficiency with Microsoft Office

Experience with SAP, Microsoft Dynamics/CRM, and data-entry systems preferred

Ability to multitask, prioritize, and work independently

Positive, professional, customer-focused approach

Strong attention to detail and follow-through

This is a long term contract role. Company will consider hybrid once trained.

Benefit offerings:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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Pay Details: $25.00 to $26.00 per hour

Search managed by: Michelle Schiller

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.