SWITCHBOARD OPERATOR
•Today
| Verified Pay check_circle | Provided by the employer$17.13 - $26.45 per hour |
|---|---|
| Hours | Part-time |
| Location | Wenatchee, Washington |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.61 per hour more than the average pay for similar jobs in your area.
$15
$18.18
$21.79
$30.01
About this job
Job Description
Job Description
Desired:
Overview
This position represents Confluence Health during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.
Position Reports To: Contact Center Manager
Responsibilities
- Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
- Handles emergency calls in a timely and effective manner in a fast paced environment.
- Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
- Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging.
- Revises on-call schedules for Clinical and Ancillary Departments.
- Updates communications database.
- May train to scan patient records directly into our EMR.
- Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
- High level of phone and customer service experience.
- Basic computer skills.
- Able to read, write and communicate in English.
Desired:
- Previous phone operating or dispatching experience.
- Able to read, write and communicate in English and Spanish.
- High School diploma or equivalent (GED).
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1302499743 Posted: 2026-10-30 Job Title: Switchboard Operator
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